Terms & Conditions

By accessing or using https://vidyadhirajasainikschool.com (the "Website"), or by making a payment, submitting a form, registering for an event, buying a festival coupon, lodging a complaint, or contacting the School through this Website, you agree to these Terms & Conditions and our Privacy Policy.

If you do not agree, please do not use the Website or related online services. These terms apply to parents, guardians, students (where applicable), staff, alumni, visitors, and other users.

The Website is operated by Vidyadhiraja Vidyapeetom Central School & Sainik School ("the School") for official information, admissions guidance, notices, event registration, payments for approved school services, and related parent/visitor support.

• Content is provided for general information and school administration purposes.
• Programme timings, fees, schedules, and event details may change; the School may update the Website without prior notice.
• You are responsible for providing accurate details (name, phone, email, admission number, and payment information where required).

Where the Website offers online payment for school-approved purposes (including but not limited to event support coupons, fee-related collections announced by the School, or other listed payment requests), you authorise the School and its payment partners to process the transaction for the stated amount.

• Payments are in Indian Rupees (INR) unless otherwise stated.
• A successful payment does not automatically create rights beyond what the specific product or service description provides (for example, a lucky-draw coupon serial).
• Keep your payment confirmation, order ID, and any receipt or coupon serial issued after payment for your records.
• Failed, pending, or cancelled payments may not grant access to the related service until payment is confirmed as successful by the School's systems.

Online card, UPI, netbanking, and other supported payment methods on this Website are processed through Razorpay, a third-party payment gateway. When you pay:

• You also agree to Razorpay's applicable terms and privacy practices for processing your payment.
• Card and UPI credentials are entered on Razorpay's secure checkout and are not stored by the School as full payment credentials.
• The School receives payment status, order/payment identifiers, amount, and related confirmation data needed to issue receipts, coupons, or service access.
• Bank declines, OTP failures, network issues, or Razorpay outages may prevent completion of a payment; you may retry when the service is available.

For payment-status disputes that require gateway investigation, the School may need your payment ID / order ID and the date/amount of the attempt.

By completing any payment on this Website, you agree to these Terms & Conditions, our Privacy Policy, and Razorpay's applicable payment terms for processing the transaction.

Failed or unsuccessful payments. If an amount is deducted from your bank account, UPI, or card but the payment is not confirmed as successful on the School's systems (for example, gateway timeout, bank / UPI decline after debit, or a Razorpay status of failed / pending that does not settle), any automatic refund or reversal will be processed through Razorpay to the original payment method. Such refunds typically credit within 7 to 15 working days from the date of the transaction, depending on your bank, UPI provider, or card issuer. The School does not control bank credit timelines after Razorpay initiates the refund.

Successful payments — general rule. Once a payment is successfully confirmed, it is non-refundable, except where the School finds a valid reason after review (for example, a verified duplicate charge or a confirmed technical error). Voluntary cancellation, change of mind, unused coupons or services, or incorrect details entered by the payer do not by themselves create a right to a refund.

• Festival / lucky-draw coupons: no refunds after a successful purchase (see the lucky draw terms).
• Admission fees, event registrations, and other school collections paid successfully are likewise non-refundable unless the School expressly approves a refund for a valid reason after verification with Razorpay records.
• Cancelled checkouts or abandoned payments that never completed are not charged; no refund process is needed.
• Any School-approved refund is returned only through the original payment method via Razorpay, subject to bank / UPI / card timelines (often within the same 7–15 working-day window once initiated).
• For a missing credit after a failed debit, contact the School office with the payment / order ID, date, amount, and phone number used so the case can be checked with Razorpay.

Event registrations, festival desks, and coupon purchases may have additional rules published on their own pages. Those rules form part of these terms for that activity.

• Coupon serials / receipt numbers issued after verified payment are used for the stated purpose (including lucky draws where applicable).
• Misuse, resale fraud, or tampering with QR codes or serials may void eligibility.
• The School may cancel or reschedule events for safety, administrative, or unforeseen reasons and will communicate updates through official channels where practical.

Parents and guardians may use the School's Complaint Register for formal concerns (academics, hostel, mess, transport, administration, and related matters) and the Feedback form for general experience feedback.

• Provide truthful information; false or malicious submissions may be rejected.
• Complaints are handled according to school process; response times vary with nature and urgency.
• Submitting a complaint or feedback does not create a contractual right to a particular outcome.
• Emergency safeguarding or medical situations should be reported immediately to school authorities / emergency services — do not rely only on the online form.

For Website, payment, or service help, contact the School office using the details below or the Contact page. For festival-day help desks, use the contacts published on the relevant event pages.

Address: Ponnaramthottam, Mavelikara Road, Old Mavelikara, Mavelikara, Kerala 690101, India
Email: vrvpmvk@yahoo.in
Phone: 0479 3560058

Office hours are generally Monday–Saturday, 8:00 AM – 5:00 PM (IST), unless the School announces otherwise.

• Do not attempt to disrupt, scrape abusively, or gain unauthorised access to the Website.
• Do not submit unlawful, defamatory, or harassing content through forms or uploads.
• Do not impersonate another person or misuse another student's details.
• The School may suspend access to online services if misuse is detected, without prejudice to other remedies.

To the fullest extent permitted by applicable law, the School is not liable for indirect or consequential loss arising from Website downtime, payment-gateway interruptions, third-party network failures, or reliance on outdated published information that has since been updated.

Nothing in these terms excludes liability that cannot be excluded under Indian law.

Personal data collected through the Website is handled as described in our Privacy Policy, including communications via WhatsApp where applicable.

We may update these Terms & Conditions from time to time. The latest version will be published on this page with an updated date. Continued use of the Website after changes constitutes acceptance of the revised terms.

These terms are governed by the laws of India. For questions about these terms, email vrvpmvk@yahoo.in or call 0479 3560058.

Vidyadhiraja Vidyapeetom Central School & Sainik School · Official website · https://vidyadhirajasainikschool.com